Client Advisor

Dolce & Gabbana, a leader in the world of luxury fashion, has an exceptional career opportunity available at our Toronto Boutique. We are seeking an exceptional Client Advisor with an established client portfolio and 3-5 years of previous Luxury Retail experience working for a luxury brand. 

Main activities and Responsibilities: 

• Provide impeccable service to our clients and be a true ambassador of the brand ensuring that every client is treated according to the Dolce & Gabbana expectations.
• Tailor the client experience in order to exceed their expectations while supporting the team by providing, mentoring and ensuring smooth running of the sales ceremony on the shop floor
• Demonstrate excellent knowledge of the products as well as of the Dolce & Gabbana history and heritage and serving as a role model by prioritizing client’s interest and consistently achieving monthly sales targets.
• Proactively using clienteling tools and make the most of their time ensuring the achievement of individual and store goals, enhancing and developing the business.
• Ensure qualitative monitoring and updating (CRM), to build and retain relationships with our current customer and identify potential clients.
• Ensure the achievement of the sales goals, enhancing and developing the business
• Sourcing new clients using the CRM tools
• Maintaining and building productive long-term relationships with DG loyal clients
• Oversee the organization's sales policies, objectives and initiatives
• Assist in merchandising and maintenance of the shop floor

Requirements:

• 3+ years of Luxury Retail Sales Experience 
• Excellent written and verbal communication skills
• Women's and Men’s RTW experience 

Location: USA – Toronto – CA