Sales Manager

Role Overview

We are currently looking for a Sales Manager to join our boutique located in Piazza di Spagna, Rome.

As a Sales Manager, you will act as a true Brand Ambassador, leading by example on the sales floor and ensuring that every client enjoys an exceptional, personalized, and memorable experience. In this flagship environment, you will play a key role in driving business performance, developing the team, and upholding the highest standards of service and brand excellence.

Your Contribution

• Partner closely with Store Management to achieve and exceed the boutique’s sales targets and overall business objectives.
• Drive a strong client-centric culture, ensuring the consistent delivery of an elevated and personalized customer experience in line with brand expectations.
• Ensure full compliance with company policies, procedures, and guidelines, acting with integrity and professionalism at all times.
• Coordinate and oversee both Front of House and Back of House activities, ensuring seamless operations and alignment with store standards.
• Lead by example on the shop floor, inspiring the team to achieve excellence in client service, sales performance, and brand representation.
• Take ownership of team development by supporting onboarding, coaching, and continuous training, in line with company guidelines and the Mentoring Program.
• Monitor key performance indicators (KPIs), analyzing results and supporting the implementation of action plans to optimize sales and operational efficiency.
• Support CRM initiatives, fostering client loyalty and long-term relationships through proactive clienteling activities.
• Collaborate with Visual Merchandising to ensure the boutique presentation reflects brand image and maximizes commercial opportunities.

What You Bring to the Team

• Fluency in Italian and English; additional languages are considered a strong advantage, especially in an international luxury environment.
• At least 5 years of relevant experience in retail, with solid exposure to supervisory or managerial responsibilities, preferably in luxury or premium brands.
• Strong understanding of Client Ceremony and its impact on client engagement, loyalty, and business performance.
• Proven ability to lead, motivate, and develop a team, fostering a collaborative and high-performance culture.
• Solid knowledge of visual merchandising standards and in-store excellence.
• Experience with stock management, inventory processes, and coordination with back-of-house operations.
• Familiarity with CRM tools and clienteling strategies to drive client retention and growth.
• Strong analytical and numerical skills, with the ability to interpret sales data and KPIs.
• A commercial and results-driven mindset, combined with attention to detail and operational excellence.