Client Advisor - Fiumicino Airport

Role Overview – Fiumicino Airport Boutique

We are looking for a passionate and customer-focused Client Advisor to join our boutique located in Fiumicino Airport. As a key member of our sales team, you will play an essential role in delivering an exceptional shopping experience in a dynamic, international travel environment, building lasting client relationships, and representing our brand’s values through impeccable service.

Your Contribution

• Provide a personalized and outstanding shopping experience to every client, proudly representing the brand’s values in a fast-paced airport setting.
• Build and maintain strong, long-term relationships with clients, including international travelers, by anticipating their needs and exceeding expectations.
• Stay informed about the latest product launches, trends, and brand knowledge to offer expert advice tailored to a global clientele.
• Collaborate with the sales team to meet individual and boutique sales targets, contributing to overall store success.
• Assist with visual merchandising and store presentation to ensure the boutique remains welcoming and aligned with brand standards, even in high-traffic periods.
• Support stock management by ensuring product availability and assisting with merchandise replenishment.
• Handle customer transactions professionally, ensuring a smooth and efficient checkout experience within time-sensitive contexts.
• Participate in boutique events and promotions to boost customer engagement and brand visibility among international travelers.

What You Bring to the Team

• Proven experience in client-facing roles, preferably in luxury retail or fashion.
• A passion for delivering exceptional customer service in a fast-paced, international environment.
• Strong communication and interpersonal skills, with the ability to engage a diverse, global clientele.
• Goal-oriented mindset with the ability to work well within a team and achieve sales targets.
• Attention to detail and understanding of visual merchandising and store presentation.
• Fluency in Italian and English; additional languages are highly valued.
• Flexibility in working hours, including weekends and holidays, typical of airport retail environments.
• Knowledge of the luxury fashion industry, trends, and customer expectations.