North America Customer Service Supervisor

Dolce & Gabbana, a leader in the world of luxury fashion, has an exceptional North America Customer Service Supervisor career opportunity available at our NY Corporate office.

MISSION:

• Account Administration
  • Primary contact for several accounts including Wholesale (Department Stores and Specialty Boutiques), Corporate Retail and Ecommerce.
  • Liaise between sales team, buyers and counterparts at Italian HQ
  • Ensure timely follow through and problem solving
  • Maintain record keeping
  • Update and analyze business reports
  • Prepayments invoices
• Order Management
  • Entering (manually and upload) and transmitting orders for all brand sales lines
  • Send report for orders status
  • Orders confirmation
  • Train and supervise temps
  • Work under deadline
  • Market new seasons – available weekend
  • Fill out copy requests (manual process)
• EDI
  • Manage EDI Catalog (UPC – NRF Color code)
  • Match EDI orders with initial orders and communicate with buyers
  • Maintain records of EDI compliance with customer approvals/waivers
  • Report POs in progress
• Shipping
  • Analyze daily inbounds and proactively release shipments
  • Monitor stock levels
  • Run, analyze and distribute shipping reports
• Finance Support
  • Process customer invoicing
  • Work with accounts receivable to coordinate shipping with payments
  • Support research/reversal of chargebacks
• After sales
  • Process the spare parts, including repairs/inquiries and follow through up to resolution
  • Returns and credit note

Job Requirements:

• Associate's Degree or higher
• Minimum 3 years' experience in a similar role
• Advanced Excel and Analytical skills are required (using pivot and VLOOKUP is mandatory)
• EDI knowledge and experience required
• Exceptional organizational skills, high attention to detail and reliable work ethic
• Efficient communication and reporting skills
• Must be problem solving oriented
• Works well and efficiently in a team and has a proactive attitude
• Has an excellent customer service record
• Must be able to multitask in a high-paced work environment
• Comfortable working extended hours and weekends during busy seasons

The annual salary rate for this role ranges from $65,000 - $75,000. Additionally, we offer the opportunity to take part in our comprehensive benefits program which includes: medical, dental, vision, life & disability insurances, 401(k) plan, FSA plans, and more. The total compensation amount for a candidate is based on factors including educational background, professional experience, and industry knowledge.

Dolce & Gabbana is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background. 

LOCATION: USA – NEW YORK – NY