North America Customer Service Coordinator

Dolce & Gabbana, a leader in the world of luxury fashion, has an exceptional career opportunity available for a Customer Service Coordinator. The Customer Service Coordinator will support the CS team in providing outstanding service to Wholesale customers and Retail Stores, E-Commerce, as well as Italian HQ and various internal business areas. 

Job Responsibilities:  

• Account Administration  

  • Primary contact for several accounts including Wholesale (Department Stores and Specialty Boutiques), Corporate Retail and Ecommerce. 

  • Liaise between sales team, buyers and counterparts at Italian HQ 

  • Ensure timely follow through and problem solving 

  • Maintain record keeping 

  • Update and analyze business reports 

• Order Management  

  • Entering and transmitting orders for all brand sales lines 

  • Train and supervise temps 

  • Work under deadline 

• EDI  

  • Manage EDI Catalog 

  • Match EDI orders with initial orders and communicate with buyers 

  • Maintain records of EDI compliance with customer approvals/waivers 

• Shipping  

  • Analyze daily inbounds and proactively release shipments  

  • Monitor stock levels 

  • Run, analyze and distribute shipping reports 

• Finance Support  

  • Process customer invoicing 

  • Work with accounts receivable to coordinate shipping with payments 

  • Support research/reversal of chargebacks 

• After sales  

  • Administer the 1-800 line, including repairs/inquiries and follow through up to resolution 

Job Requirements: 

• Associate's Degree or higher 

• Minimum 3 years of experience in a similar role 

• Advanced Excel and Analytical skills are required 

• EDI knowledge and experience required 

• Exceptional organizational skills, high attention to detail and reliable work ethic 

• Efficient communication and reporting skills 

• Must be problem solving oriented 

• Works well and efficiently in a team and has a proactive attitude 

• Has an excellent customer service record 

• Must be able to multitask in a high-paced work environment 

• Comfortable working extended hours and weekends during busy seasons 

The salary range for this role is $55,000 - $60,000 annually. Additionally, we offer the opportunity to take part in our comprehensive benefits program which includes: medical, dental, vision, life & disability insurances, 401(k) plan, FSA plans, and more. The total compensation amount for a candidate is based on factors including educational background, professional experience, and industry knowledge. 

Location: USA - New York - NY