North America Customer Service Coordinator

Dolce & Gabbana, a leader in the world of luxury fashion, has an exceptional career opportunity available for a Customer Service Coordinator. The Customer Service Coordinator will support the CS team in providing outstanding service to Wholesale customers and Retail Stores, E-Commerce, as well as Italian HQ and various internal business areas.

Job Responsibilities: 

• Account Administration
  • Primary contact for several accounts including Wholesale (Department Stores and Specialty Boutiques), Corporate Retail and Ecommerce.
  • Liaise between sales team, buyers and counterparts at Italian HQ
  • Ensure timely follow through and problem solving
  • Maintain record keeping
  • Update and analyze business reports
• Order Management
  • Entering and transmitting orders for all brand sales lines
  • Train and supervise temps
  • Work under deadline
• EDI
  • Manage EDI Catalog
  • Match EDI orders with initial orders and communicate with buyers
  • Maintain records of EDI compliance with customer approvals/waivers
• Shipping
  • Analyze daily inbounds and proactively release shipments
  • Monitor stock levels
  • Run, analyze and distribute shipping reports
• Finance Support
  • Process customer invoicing
  • Work with accounts receivable to coordinate shipping with payments
  • Support research/reversal of chargebacks
• After sales
  • Administer the 1-800 line, including repairs/inquiries and follow through up to resolution

Job Requirements:

• Associate's Degree or higher
• Minimum 3 years of experience in a similar role
• Advanced Excel and Analytical skills are required
• EDI knowledge and experience required
• Exceptional organizational skills, high attention to detail and reliable work ethic
• Efficient communication and reporting skills
• Must be problem solving oriented
• Works well and efficiently in a team and has a proactive attitude
• Has an excellent customer service record
• Must be able to multitask in a high-paced work environment
• Comfortable working extended hours and weekends during busy seasons

The salary range for this role is $60,000 - $65,000 annually. Additionally, we offer the opportunity to take part in our comprehensive benefits program which includes: medical, dental, vision, life & disability insurances, 401(k) plan, FSA plans, and more. The total compensation amount for a candidate is based on factors including educational background, professional experience, and industry knowledge. 

Location: USA - New York - NY