Customer Service Coordinator - Logistics

Customer Service Coordinator, North America

Dolce & Gabbana represents excellence rooted in its “Made in Italy” heritage. Every creation reflects the Brand’s commitment to craftsmanship, fatto a mano, innovation and quality. Guided by a strong dedication to sustainability, the Brand adopts certified materials and responsible practices, ensuring that contemporary luxury is created with respect for future generations. 

ROLE
Dolce & Gabbana, a leader in the world of luxury fashion, has an exceptional career opportunity available for a Logistics Customer Service Coordinator.

The Customer Service Coordinator will support the Customer Service department with Account Administration, order management, shipping, and general office needs. This role will be reported to the Director of Logistics and Customer Service while supporting all department members of Customer Service.

MISSION

• Account Administration
• Maintain record keeping
• Update and analyze business reports
• Prepayments invoices
• Order Management
• Entering (manually and uploading) and transmitting orders for all brand sales lines
• Send report for orders status
• Orders confirmation
• Fill out copy requests (manual process)
• Work under deadline
• EDI
• Manage EDI Catalog (UPC – NRF Color code)
• Report on POs in progress
• Shipping
• Run, analyze and distribute shipping reports
• Finance Support
• Support research/reversal of chargebacks
• After sales
• Process the spare parts, including repairs/inquiries and follow through up to resolution
• Returns and credit notes

KEY PERFORMANCE INDICATORS

• Accuracy and timeliness in order processing.

• Accuracy and timeliness in generating weekly order and return reports.

• Compliance with delivery and payment deadlines.

PROFILE

• Associate degree or higher
• Minimum 2 years’ experience in a similar role
• Advanced Excel and Analytical skills are required (using pivot and VLOOKUP is mandatory) to manage all CS process,
• Organizational skills, high attention to detail and reliable work ethic
• Efficient communication and reporting skills
• Problem solving oriented
• Works well and efficiently in a team and has a proactive attitude
• Comfortable working extended hours and weekends during busy seasons
• Proactive attitude during the training

A career at Dolce & Gabbana offers the opportunity to contribute to a legacy defined by creativity, craftsmanship, and responsibility. Together, we continue to shape timeless fashion while advancing the Brand’s vision of sustainable luxury.

The salary range for this role is $70,000 - $75,000 annually. Additionally, we offer the opportunity to take part in our comprehensive benefits program which includes: medical, dental, vision, life & disability insurances, 401(k) plan, FSA plans, and more. The total compensation amount for a candidate is based on factors including educational background, professional experience, and industry knowledge. 

Location: USA - New York - NY