Client Advisor-Nashville

Dolce & Gabbana, a leader in the world of luxury fashion, has an exceptional career opportunity available at our boutique in Nashville - The Mall at Green Hills. We are seeking an exceptional Client Advisor with an established client portfolio and 3-5 years of previous Luxury Retail experience working for a luxury brand

POSITION OVERVIEW:

Create an exceptional client experience by way of advising clients in making purchases that satisfy their needs, desires, personal style, and lifestyle.  Create the ultimate experience that will cultivate client relationships that are maintained, while achieving/exceeding individual and store goals.

RESPONSIBILITIES:

• Engage with clients per the Dolce & Gabbana selling and service standards
• Achieves and exceeds sales goals and key retail KPIs (Appointments, Consignments, UPT, Data Capture and Enrichment, Repurchase Rate, etc.)
• Develops and fosters long-lasting client relationships through engaging conversation and active clientele management
• Drive business and sales goals by proactively reaching out to existing clients and developing new clients, not solely related to product
• Maintains company merchandise presentation standards
• Develops and maintains product knowledge
• Review and analyze personal KPI achievement, actively proposing adjustments to sales approach to drive these KPIs and to exceed client expectations
• Support in inventory preparation and execution
• Partner with all employees in the store to maintain a collaborative work environment
• Additional responsibilities as assigned

QUALIFICATIONS:

• Previous experience in luxury retail
• Proven track record of successful sales generation, building, and developing client relations
• Results-driven and customer-focused
• Strong communication skills (verbal, in person, via email, SMS, etc.)
• Strong attention to detail
• Proficient computer knowledge (MS Word, Excel, and Outlook)
• Experience with CRM and POS systems

This position is classified as non-exempt for purposes of the Fair Labor Standards Act, as this employee’s primary duties consist of performing clerical and/or manual work-based activities. 

LOCATION: USA – NASHVILLE – TN