Online Client Advisor

Dolce & Gabbana, a leader in the world of luxury fashion, has an exceptional career opportunity available for an Online Client Advisor, that will be part of the Global E-commerce department, based in our Milan HQ.

 Main activities and responsibilities:

• Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business;
• Provide an exceptional customer service experience by exceeding their expectations, demonstrating an excellent knowledge of the products as well as Dolce&Gabbana history and heritage in accordance with the Dolce&Gabbana selling ceremony;
• Drive and exceed individual KPI goals, by ensuring the highest level of Customer Service and quality of sales;
• Capture meaningful customer data according to the Company tools (CRM), for the purposes of connecting with the client, building relationships and personalizing future client development opportunities;
• Maintain an active, accurate, neat and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests;
• Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products;
• Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment;
• Adhere to Dolce&Gabbana Image standards and guidelines;
• Invite clients to main company events (fashion shows, private parties, dinners, etc) and go with clients to each event;
• Be available to travel to organize meeting with clients close to their locations

Key Requirements & Competencies:

• Previous work experience in commercial/customer service role in Fashion & Luxury industry
• Fluent in English (both written and spoken) 
• Problem solving, adaptability and multitasking.
• Passion and strong knowledge of luxury industry.
• Customer - oriented attitude, excellent interpersonal and communication skills.

Location: Italy, Milan