IT E-Commerce Front End Process Analyst

The IT E-Commerce Front End Process Analyst will join the IT team with the goal of ensuring functional ownership of the front-end components of the eCommerce platform.
The role involves close collaboration with internal and external stakeholders to ensure the proper management of Salesforce Commerce Cloud and CMS-driven digital experiences.

The position supports the evolution of the user experience and the correct functioning of front-end flows, working in coordination with development partners and contributing to the continuous improvement of platform performance in line with business needs and end-customer expectations.

The role can be based at our offices in Milan or Legnano and requires full-time onsite presence. 

Key Responsibilities

• Manage front-end eCommerce processes and related systems (CMS, Salesforce Commerce Cloud, Marketing feeds, Social Login).
• Ensure end-to-end consistency between front-end behavior on Salesforce Commerce Cloud and content managed through the CMS.
• Monitor front-end performance and user experience, identifying areas for improvement.
• Support the evolution of the eCommerce platform in collaboration with Business and IT colleagues.
• Support the manager in managing operational relationships with external vendors and partners.
• Ensure integration standards, delivery quality, and roadmap priorities.
• Document processes, flows, and functional solutions.
• Collaborate cross-functionally with IT, Digital, Marketing, and UX teams.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Engineering, Telecommunications, Marketing, Management, or Economics or equivalent.
• Fluent in English language.
• 1–3 years of experience in the e-commerce sector or in fast-paced, performance-driven retail environments.
• Proven knowledge of Salesforce Commerce Cloud front end and CMS; coding experience is considered a plus.
• Understanding of UX principles and the customer journey.
• Basic knowledge of APIs and system integrations

Soft skill

• Strong collaboration and interpersonal skills with internal and external stakeholders.

• Problem-solving mindset, strong team-working attitude, and coordination skills.
• Analytical approach, attention to detail, and results-oriented mindset.
• Agile, innovative, and dynamic mindset, with global vision and customer focus
• Previous experience in consulting companies focused on online business or fashion e-commerce platforms is considered a plus.