Deputy Store Director - Back of House

Role Overview

We are looking for an experienced and detail-oriented Deputy Store Director - Back of House to join our boutique located in the heart of Milan’s Montenapoleone district. Reporting directly to the Store Director, this key role focuses on managing all back-of-house operations, ensuring seamless stock management, cash handling, and tailor shop activities to support the boutique’s exceptional customer service and operational excellence.

Your Contribution to the Role

• Lead, motivate, and develop the back-of-house team to achieve operational excellence.
• Provide training and support to ensure adherence to company policies, processes, and standards.
• Work closely with the Store Director and other department heads to align back-of-house operations with overall boutique objectives Oversee inventory operations, including receiving, storing, and organizing stock efficiently.
• Ensure accurate stock control through regular cycle counts, reconciliations, and inventory audits.
• Collaborate with the sales team to ensure timely replenishment of the sales floor and alignment with seasonal needs.
• Supervise and ensure compliance with cash handling procedures, including reconciliation and reporting.
• Monitor point-of-sale systems and support staff with any technical or transactional issues.
• Coordinate with in-house tailors to manage alteration requests, ensuring timely and high-quality service for clients.

What You Bring to the Team

• Proven experience in a managerial or leadership role within luxury retail, with a strong focus on back-of-house operations.
• Deep understanding of stock and inventory management systems and cash handling procedures
• Exceptional organizational skills and attention to detail, with the ability to manage multiple priorities simultaneously.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across teams.
• Fluency in Italian and English is required; additional languages are a plus.
• Familiarity with luxury fashion industry standards and customer expectations.