Business Processes Analyst - Retail & POS

Business Processes Analyst – Retail & POS

About Us

Born in 1985, Dolce&Gabbana is one of the leading luxury and fashion brands in the world. Its founders, Domenico Dolce and Stefano Gabbana, have always been the creative and stylistic source of all of the brand’s activities, as well as the drivers behind the development strategies. As the ultimate expression of Italianness, the Group creates, produces and distributes apparel, leather goods, footwear, accessories, fragrances and cosmetics, watches and fine jewelry and its one-of-a-kind Alta Moda creations. It is also present in the segments of Lifestyle and furnishing collaborations.

Job Description

The selected candidate will join the ICT Department as Business Processes Analyst – Retail & POS, reporting directly to the relevant ICT Manager.

The role is responsible for supporting the analysis, implementation, maintenance and continuous improvement of Retail and Point of Sale (POS) business applications, ensuring alignment between business requirements and technology solutions. The position will collaborate closely with internal stakeholders, end users and external vendors to support business operations and system evolution across international markets.

Main Activities and Responsibilities

• Gather, analyze and document functional requirements related to Retail and Point of Sale (POS) processes, supporting the continuous evolution of business applications;
• Analyze and review application processes, ensuring alignment between business needs, existing solutions and future process developments;
• Manage and support POS applications and Retail systems, providing second-level support to headquarters and boutique users worldwide;
• Investigate application issues and operational incidents, coordinating with internal technical teams and external vendors to ensure timely resolution and service continuity;
• Define and execute functional, regression and User Acceptance Testing (UAT) activities, supporting release management, go-live and hypercare phases;
• Participate in Retail and POS implementation projects and international rollouts, collaborating with local and global stakeholders;
• Collaborate with cross-functional teams to support integrations between POS and related systems, including ERP, CRM, payment, e-commerce and omnichannel platforms;
• Monitor external vendors and project activities, ensuring delivery quality, compliance with agreed timelines and achievement of project objectives;
• Prepare and maintain functional documentation, operational procedures and training materials, supporting knowledge sharing and end-user adoption.

Requirements

• Degree in Information Technology, Computer Science, Business Engineering, Economics or a related field;
• 2-4 years of experience in Functional Analysis, Application Management or Application Support roles, including requirements gathering and testing activities;
• Good understanding of Retail business processes, particularly sales, returns, payments, inventory movements and Order-to-Cash flows;
• Experience in gathering, analyzing and documenting functional requirements;
• Experience with POS solutions and retail environments is preferred; exposure to Fashion & Luxury, omnichannel processes, system integrations and international rollouts is considered a plus;
• Basic knowledge of SQL, preferably in a Microsoft SQL Server environment;
• Fluent English, both written and spoken

Work Location: Milan, Via Broggi 13 – Full on-site

Contract Type: Permanent Contract

Working Hours: Full-time

Applicable National Collective Labor Agreement: Tessile, Abbigliamento, Moda

Salary: Remuneration will start from €35.000 gross annual salary, depending on the experience, skills, and level of autonomy assessed during the selection process, in accordance with objective company criteria consistent with the organization, such as: (i) professional experience gained in similar roles or sectors; (ii) technical and specialist skills relevant to the role; (iii) demonstrated level of autonomy and responsibility; (iv) classification under the relevant National Collective Labour Agreement; and (v) consistency with internal pay equity parameters for comparable positions.

Equal Opportunities and Non-Discrimination

The selection process is open to candidates of any gender, age, origin, orientation or background, in compliance with the principles of equal opportunities, non-discrimination and pay transparency.