Global Retail Operations Specialist

Dolce & Gabbana, a leader in the world of luxury fashion, has an exceptional career opportunity available for a Global Retail Operations Specialist - based in our HQ Milan. 

Main Activities & Responsibilities

• Support Global Retail Operations team by developing and maintaining project plans, including timelines and milestones
• Communicate project deadlines and updates to keep teams informed and ensure successful project launches
• Identify inefficiencies in retail processes and propose strategies to optimise workflows
• Identify potential initiatives to improve retail operations activities at global level
• Monitor policy and procedure quality, escalating issues as needed to maintain standards
• Collect stakeholder feedback on operational gaps and work with management to develop action plans
• Ensure global operation manuals (e.g., grooming, uniforms, BOH organisation) are implemented according to management guidelines
• Anticipate potential project risks and develop mitigation strategies
• Prepare business cases to justify new projects and investments, aligning them with organisational objectives
• Nurture a project management mentality within the Global Retail Operations team
• Foster an analytical methodology in all retail operations areas of intervention, building a fact-based approach rooted in data and evidence
• Support rollouts of new Retail POS systems and Omnichannel solutions across global markets
• Support the coordination and delivery of training programs for store teams on new applications and tools, ensuring smooth adoption and operational excellence
• Collaborate with IT and Retail teams to test, validate, and implement new technologies in-store, guaranteeing compliance with global standards

Key Requirements & Competencies

• At least 3 years’ experience working in the Retail industry
• Strong and proven analytical background
• Proficiency in Office, especially Excel; Business Objects is a plus. Knowledge of retail POS systems such as CEGID, SAP, or X-Store is considered an advantage.
• Fluency in English
• Strong written and verbal communication skills
• Ability to multitask
• Able to work well in a fast-changing environment
• Strong attention to detail
• Good organisational skills
• Proactivity and problem-solving attitude
• Experience in managing Retail POS and Omnichannel system rollouts
• Knowledge of retail technology and ability to train store teams on new applications