Customer Care Specialist - CASA

Dolce & Gabbana, a leader in the world of luxury fashion, has an exceptional career opportunity available for a Customer Care Specialist based in Milan.

Key Responsabilities:

• Constant communication with clients for updates, specific requests, and resolution of potential issues;
• Daily management of international orders, from receipt to delivery;
• Coordination with production, logistics, and warehouse teams to ensure deadlines are met and a smooth order process;
• Handling of customized requests from VIP clients for bespoke furniture;
• Acting as an interface with the sales team and suppliers to guarantee the correct execution of special shipments;
• Monitoring shipments and managing customs procedures when required;
• Post-sales support and complaint management with a customer satisfaction–oriented approach;
• Supervision of the invoicing process and verification of proper documentation;
• Support in the preparation of periodic reports on order trends and customer satisfaction.

Key Requirements:

• Fluent English (other languages are considered a plus);
• 2+ years of experience in Customer Care;
• Strong team-player attitude and customer orientation;
• Familiarity with order management, invoicing, and accounting;
• Excellent communication, accuracy, organizational, and problem-solving skills.

Location: Italy, Milan