Senior Client Advisor - Harrods Accessories

Role Overview

We are seeking a dynamic and detail-oriented Senior Client Advisor to join our Leathergoods Department at Harrods, London. As a true ambassador of the Dolce & Gabbana brand, you will make sure to provide an excellent service to every customer.

Your Contribution to the Role

• Tailor the client experience in order to elevate experience and impression of the brand
• Support the Sale Staff performance providing mentoring and ensure smooth operations on the shop floor
• Promote and sell products by identifying our international customers’ needs
• Deliver outstanding customer service and build long-term relationship with customers
• Maintain the store standards according to the guidelines.
• Embody and transmit with passion the company projects through an effective product knowledge
• Ensuring to build long lasting relationships with the clients using clienteling tools (i.e. Client Book or client ceremony instructions) and system (i. e. CRM)
• Monitor the stock levels and support the activities of the Sale Staff
• Support basic cash operations when necessary

What You Bring to the Team

• Fluency in English and Arabic 
• Minimum of 3 years’ proven experience in luxury retail
• Strong clienteling skills with the ability to deliver a memorable client journey/ceremony
• Proficiency in effective sales techniques with a track record of achieving targets
• Solid understanding of store KPIs and how to drive performance
• Highly self-motivated with a positive attitude and refined selling approach
• Excellent customer focus, combined with strong presentation, interpersonal, and communication skills
• Collaborative team player with the ability to build strong internal and external relationships