Customer Service Intern

Dolce & Gabbana is looking for a Curricular Customer Service Intern to join our Customer Service Retail team, offering a valuable learning opportunity in a dynamic and international environment, with a focus on maintain high standards of quality for the internal customers.

Main activities and responsibilities

• Provide operational support in managing orders and restocking for the Retail channel globally.
• Provide operational support in producing updated reports for Retail and Merchandising functions.
• Daily communicate and coordinate with Stores and Retail/Corporate functions to manage all the requests.
• Collaborate with Production Departments to organise orders delivery and review shipping plans according to production needs.
• Collaborate with Logistics Departments to give them information about shipping times and methods, according to Retail, Merchandising and Production needs.
• Take part in the development and implementation of policies aimed at ensuring internal customer satisfaction.

Requirements

• Bachelor’s degree (or currently enrolled) in Economics, Communication, Languages or similar.
• Fluency in English, both written and spoken.
• Knowledge of additional languages will be considered a plus.
• Good knowledge of Microsoft Office (Excel, Word, PowerPoint).

Type of contract

• Full-time
• Curricular Internship

Location: Legnano